SOLMAIOR PRIVACY POLICY

This Privacy Policy (“Policy”) explains how Solmaior (hereinafter “Solmaior” or “we”) collects, uses, and protects your Personal Data, in accordance with the legislation in force in Portugal, including the General Data Protection Regulation (GDPR) and Law No. 58/2019.

Careful reading of this Policy is essential to understand Solmaior’s practices regarding the processing of Personal Data, including the use of cookies and information about the contracted services. It also covers data collection carried out online and offline, through the website, social networks and direct contact.

If you do not agree with this Policy, we recommend that you do not use our services or websites.

INDEX

1. SOURCES OF PERSONAL DATA
2. COLLECTED PERSONAL DATA AND ASSOCIATED PROCEDURES
3. COOKIES AND SIMILAR TECHNOLOGIES
4. USE OF PERSONAL DATA
5. DISCLOSURE OF PERSONAL DATA
6. RETENTION OF PERSONAL DATA
7. STORAGE AND TRANSFER OF DATA
8. ACCESS TO PERSONAL DATA
9. CHOICES ABOUT THE PROCESSING OF PERSONAL DATA
10. CHANGES TO THE POLICY
11. DATA CONTROLLERS AND CONTACT

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1. SOURCES OF PERSONAL DATA

Solmaior may collect Personal Data through:

• Solmaior Websites: Platforms and microsites operated by Solmaior or on its behalf.
• Website forms: Contact, quote and installation requests submitted on our site.
• Electronic communications: Emails and SMS sent by Solmaior.
• Direct contact: Calls, emails and messages you send us.
• Other sources: Third-party social networks (e.g., Facebook, Google) and market research, whenever permitted by law.

2. COLLECTED PERSONAL DATA AND ASSOCIATED PROCEDURES

Depending on the type of interaction, Solmaior may collect:

• Contact data: name, address, email, phone number, etc.
• Account access data: login ID, password (stored irreversibly), and security questions.
• Demographic data: date of birth, gender, location, among other relevant data.
• Technical data: IP address, operating system type, browser type and version, device ID, and location (when authorized).
• Usage data: visited pages, session duration, and clicks, collected via cookies or similar technologies.
• Feedback and surveys: survey responses or information voluntarily provided.
• Phone calls: may be recorded in accordance with applicable law, for quality and clarification purposes.

3. COOKIES AND SIMILAR TECHNOLOGIES

Solmaior uses cookies to ensure the proper functioning of the site, collect statistical data, and improve the user experience, including the display of relevant content. Cookie preferences can be managed in your browser or in the settings panel on our website. For more details, see our Cookies Policy.

In addition, information may be collected in log file format, and web beacons may be used—small pieces of code that allow evaluating the effectiveness of electronic communications or specific content.

4. USE OF PERSONAL DATA

The collected Personal Data may be used to:

• Performance of the services contract: quoting, scheduling and carrying out installations, billing and payment management.
• Customer service: responding to questions, complaints, and requests for information.
• Contests and promotions: sending communications about products, services, and offers.
• Personalization: tailoring content and advertisements to customer preferences.
• Internal and legal purposes: market research, audits, fraud prevention, compliance with legal obligations, or merger/acquisition processes.

5. DISCLOSURE OF PERSONAL DATA

Solmaior may share Personal Data with:

• Service providers: partners that assist in providing our services (billing, customer support, etc.) and are bound by confidentiality.
• Debt collection and credit agencies: to assess solvency or carry out collections.
• Third parties for marketing purposes: only with the prior consent of the data subject.
• Authorities and legal proceedings: when required by law or in merger/acquisition contexts.

6. RETENTION OF PERSONAL DATA

Personal Data is retained only for as long as necessary to fulfill the described purposes or to meet legal and contractual requirements.

7. STORAGE AND TRANSFER OF DATA

Solmaior applies technical and organizational security measures to protect Personal Data against unauthorized access or misuse. However, data transmission over the Internet is not completely secure, and we cannot guarantee absolute protection.

If it is necessary to transfer Personal Data outside the European Economic Area (EEA), Solmaior will adopt appropriate safeguards in accordance with applicable legislation.

8. ACCESS TO PERSONAL DATA

Under the law, the data subject may access, rectify, or delete their Personal Data, request portability, limit or object to processing. They may also withdraw any consent given, without affecting the legality of the previous processing.

To exercise these rights, contact Solmaior by the means described in Section 11. If the request is made by third parties without proof of representation, it may be refused for security reasons.

9. CHOICES ABOUT THE PROCESSING OF PERSONAL DATA

Marketing communications: you may opt out of receiving promotional communications at any time by following the unsubscribe instructions included in the messages or by adjusting your account settings.
Cookies and personalized advertising: cookie management can be done in your browser or in a preferences panel on our site. Note that refusing some cookies may affect the user experience.

10. CHANGES TO THE POLICY

Solmaior reserves the right to update this Policy whenever necessary, whether for legal reasons or changes in our data processing practices. We recommend that you check this page regularly.

11. DATA CONTROLLERS AND CONTACT

If you have any questions or comments about this Privacy Policy, please contact:

• Email: geral@solmaior.com
• Address: Solmaior LDA — Av. D. João II, Lt 1.03.2.1, Edifício Meridiano, 2º B, 1990-092 Lisboa
• Phone: +351 218 931 025

We will strive to respond promptly to any questions or complaints regarding the processing of your Personal Data. If our response is not satisfactory, you may file a complaint with the Portuguese Data Protection Authority (CNPD) or the competent authority.

Solmaior thanks you for your trust and remains committed to safeguarding the privacy and security of your Personal Data.